Excellence in Technology

West Corporation was built on the technology of sophisticated call processing centers in 1986, and just over 20 years later, its Information Technology organization continues to thrive in one of the fast growing tech companies in the industry.  West’s growth and the advantages it enjoys over its competitors has been spurred by the issuance of more than 60 patents—a testament to our commitment to innovation.

Technology
West’s commitment to providing superior solutions for our prestigious clients also means that we employ some of the most advanced technology available, including a processing environment with thousands of servers that enable the development of proprietary, custom in-the-house applications. Our teams support a number of commercial off-the-shelf applications and work with many different program languages.

Additionally, our teams have access to a robust distributed processing environment with thousands of servers—including Microsoft, Linux and Unix. They also have access to a global network with thousands of switches and routers using various protocols to support business segments in more than 50 locations and 14 countries. Additionally, our state-of-the-art Network Operations Command Center allows our EIT team to monitor systems and security across the entire enterprise.

Telephony
As a leader in outsourced voice solutions, West operates on a proprietary multi-use telephony processing platform. With more than 450,000 ports of capacity, we manage more than seven billion telephony minutes every year.